Owner FAQ’s

Below are some of the most commonly asked questions we have received from our landlords. If you have additional questions please contact us.

Leasing questions?

  • We spend time ensuring your property is ready for the rental market and attractive to potential tenants. The amount of time a property is on the market depends on competition, time of year, and the condition of your property. We will ensure it rents as quickly as possible.

  • We do an extensive analysis of comparable properties in the market and price your rental accordingly. The goal is to earn you the most rent possible while minimizing your vacancy rate and ensuring we place the most qualified tenants into your property.

  • Our strict tenant screening process greatly reduces the likelihood that your tenants won’t pay the rent on time. However, bad things happen to even the best people, so if a tenant can no longer pay rent, we will begin the evection process and place a new tenant in your property who can pay the rent in a timely manner.

  • We do an inspection before a new renter moves in and annually on the anniversary of their move in date.

  • To qualify to rent one of our properties a tenant needs to have a minimum of 2.5 times the rent in gross income and a 650 credit score. In addition, we run a credit check, background check, and prior eviction check.

  • We require one month’s rent for a security deposit. If a tenant has a pet, we increase the security deposit an extra $500.

Maintenance questions?

  • Tenants will submit a maintenance request to us through the Resident Center. We try and trouble shoot with the tenant for issues that are an easy fix. For all other issues, we dispatch our preferred vendors who schedule the work with the tenant. Any work over $500 requires your approval. If the amount is under $500, we make the decision for you so the work can get completed in a timely manner.

  • We pay vendors out of the rental proceeds we receive each month. If the repair is large, we will request funds from the property owner. These funds can be deposited to us directly through the Owners Portal.

  • Tenants are responsible for any damage they cause above normal wear and tear. We also charge tenants for cleaning once they move out.

  • If the property is vacant we allow our clients to use their own vendors. Once a property is rented, we use one of our preferred vendors.

Accounting questions?

  • Owners usually receive rental disbursements in their bank account around the 8-10th of each month.

    Rent is due on the 1st of each month and we give our tenants a 5 day grace period to pay rent without penalty. We run owner disbursements on the 6th of each month and automatically deposit all rental proceeds electronically into their bank accounts.

  • We pay all vendor expenses associated with the property. We do NOT pay insurance, mortgage, and property tax bills.

  • We hold all tenant security deposits for our clients in a trust account at our financial institution.

  • Yes, by logging into the Owner Portal you can view all the financials associated with your rental.

  • No, we do not charge any fees for vacancy.

  • No, we do not require a cash reserve. However, if a client has many bills that they want us to pay, we would then require a cash reserve.

General questions?

  • We believe we provide better communication and care for our clients and tenants more than other property management companies in the area. Working with us brings you a depth of knowledge that’s hard to find elsewhere.

  • We recommend to wait until the property is vacant to sell, but the short answer is yes. If the property is occupied we will work with the tenant to make sure things go smoothly during the selling process.

  • Around 90 day before a lease is set to expire we will contact you regarding renewing the lease. We generally recommend a rent increase every year depending on market conditions.

  • Our property management agreements are for a period of 1 year and continue month-to-month thereafter. To give you flexibility, you can cancel the agreement at anytime during the first 90 days with a 30 day notice.

Have more questions?

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Being a landlord doesn’t have to be a hassle.

Our mission is to provide exceptional customer service to both our clients and tenants through reliability, honesty, and professionalism. With our local area knowledge and processes, we provide the tools for our clients to be successful real estate investors. Our experience includes single family residential properties and investor owned multifamily units. We cater to everyone from experienced investors to first time landlords.